After-sale terms

  • Please do not reject the product when it is sent out. If you have any questions after receiving the product, please take a photo and save it immediately, and contact the customer service department of Lohas Elderly. Please note that if the product is rejected or not picked up within the time limit, the resulting surcharge will be borne by the customer.

  • If the customer chooses to pick up the goods by themselves, the pick-up period is within two weeks after placing the order (except Monday to Friday, Saturday, Sunday and public holidays). Please note that if you fail to pick up the goods within the pick-up period, you will be charged Treat it as a abandonment.

  • Refund applications for delays in delivery of goods due to the epidemic will not be accepted.

  • The following situations will not be exempted from the replacement arrangement:
    1. Items are found to have been purchased or not desired after delivery.
    2. The goods are damaged by man-made.
    3. The product has been opened or used (for example, the packaging tape or box has been removed).
    4. The item has not been properly packaged, has been damaged, damaged or is incomplete.
    5. The color of the product picture may be partially chromatic aberration due to the different shooting lighting environment or personal screen settings.
    6. If the customer entrusts the deliveryman to deliver the goods to the door of the address or the management office for collection, the customer shall be responsible for the risk of loss or damage of the goods.
    7. After the order is confirmed, the related assembly service cannot be canceled and the payment for the installation service will not be refunded.
  • Where the customer has already paid, but requests the company to cancel the order and refund, the company will deduct the following handling fees from the refund:
    1. Payment by credit card/AlipayHK/WeChat Pay HK, the company will deduct 20%.
    2. For orders paid via Payme/Octopus App/FPS/Bank transfer, the company will deduct 15%.
  • Please pay attention to the following rules when returning or exchanging goods:
    1. If there is a problem with the quality of the product, a replacement request can be made within 3 days from the date of receipt, and the overdue will not be accepted.
    2. Electronic products provide defective replacement within 7 days and 1 month original factory maintenance service.
    3. The original copy of the order code and valid receipt must be presented when exchanging goods.
    4. Limit one exchange per order.
    5. If the problem of the product affects the overall operation, the replaced product must be returned together with the complete packaging and accessories.
    6. If the product problem affects part of the operation, Lohas Elderly will replace the problematic part instead of all.
    7. All shipping costs incurred for returning or exchanging products shall be borne by the customer.
    8. It takes one to three weeks to process the return procedure (calculated from the date of receipt of the return). After the procedure is completed, the Pets Thing Customer Service Department will notify the customer of the details.
    9. Lohas Elderly is not responsible for any damage to the product after delivery.
    10. If the product item or quantity does not match the order, please contact Pets Thing customer service immediately on the day of delivery.
    11. Reasons for exchanges, returns or refunds will not be accepted after purchase because the size of the product does not match or does not meet the needs.
    12. If a refund is required, Lohas Elderly will choose the payment method of the customer at that time as the relative refund method. That is, if the customer chooses to pay by credit card, Lohas Elderly will refund to the customer's credit card account. Please note that refund times vary with different banks or credit card companies.
    13. The company does not provide refund service.
    14. The company has the right to refuse all unreasonable requests for replacement or return.
    15. If the delivery address, phone number, name or delivery information provided by the customer is incomplete or wrong, resulting in the failure or delay of delivery, the company will not be responsible, please follow up or contact SF Express by yourself.
    16. In case of any dispute, Lohas Elderly, Le Qi's counterpart, reserves the right of final decision.
    17. Lohas Elderly reserves the right to change the above terms and conditions without prior notice.

    If you need to return or exchange the product, please contact Lohas Elderly Customer Service Department:
    WhatsApp: +852 6736 1676

      In case of any dispute, Lohas Elderly, Le Qi's counterpart, reserves the right of final decision.

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