Tilley Logo Sport Bucket Hat | Active Senior Lifestyle | Overseas Personal Shopping

⚠️ Canada Direct Shipping and Procurement Terms (Please read before purchasing)

• Canada Direct Shipping and Estimated Time: Products are arranged for international air express shipping from Canada to Hong Kong. Delivery is generally expected within 10–14 working days after payment and order confirmation; the actual receipt time is approximately two weeks. "Working days" do not include Saturdays, Sundays, or Hong Kong/Canada public holidays.
• Estimated Delivery Time: Arrival dates are not guaranteed; delays may be caused by supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other situations beyond reasonable control. In the event of significant delays or unavailability, we will contact you to follow up based on the situation.
• Procurement and Local Warranty: This product is procured/shipped directly from Canada. Unless otherwise stated in writing on the product page, no local Hong Kong manufacturer or agency warranty is provided, and we do not offer commercial warranty services such as repairs, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges due to changes of mind, wrong size/color/style, personal preference, or poor fit are generally not accepted; please carefully check all options and information before placing your order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, colors, or details. Website images are for reference only; please refer to the current Canadian version actually received. If there are major changes to core models, quantities, or key specifications, we will handle them according to the actual situation.
• Shipping Appearance: Long-distance transport may cause slight dents, creases, or scratches on the outer box; if the product itself, its functionality, quality, and seals remain unaffected, this is generally not considered a product quality issue.
• Size, Color, and Fit: Reasonable differences may arise due to body shape, footwear, wearing style, screen display, and manual measurement. Unless the product is clearly inconsistent with the selected specifications or description, issues related to personal fit or minor color differences are generally not considered quality issues.
• Hygiene Products: Once intimate apparel, protective gear, insoles, health supplements, and other personal hygiene products are opened, tried on, used, or their original seals are damaged, returns or exchanges for non-quality reasons are generally not accepted.
• Receipt Inspection: Please check the product, quantity, style, appearance, and seals as soon as possible after receipt; in case of incorrect items, shortages, significant damage, or quality issues, it is recommended to contact us within 48 hours with order details, complete packaging, and clear photos/videos to facilitate investigation with suppliers or logistics.
• Use and Precautions: Please follow the manufacturer's labels, size charts, and instructions for use, cleaning, and maintenance. Issues caused by normal wear and tear, misuse, accidents, human-induced damage, or unauthorized modifications are not considered product quality issues.

Statutory Rights: If the product is incorrect, significantly inconsistent with the description, has major quality issues, or has sustained transport damage affecting the product itself, its functionality, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.