⚠️ Terms for Direct Shipping from Canada and Purchasing Service (Please Read Before Buying)

• Direct shipping from Canada and estimated delivery time: The item is shipped directly from Canada to Hong Kong by international air freight. It is generally expected to arrive within 10–14 business days after payment and order confirmation, with actual delivery taking approximately two weeks. “Business days” exclude Saturdays, Sundays, and public holidays in Hong Kong or Canada.
• Delivery time is an estimate: The arrival date is not guaranteed. Delays may occur due to supplier processing, peak seasons, flight arrangements, customs clearance, logistics, extreme weather, or other circumstances reasonably beyond our control. If there is a significant delay or the item becomes unavailable, we will contact you and follow up as appropriate.
• Purchasing service and local warranty: This item is purchased from Canada and shipped directly. Unless otherwise stated in writing on the product page, it is not covered by a local Hong Kong manufacturer’s or distributor’s warranty. We also do not provide commercial warranty services such as repairs, parts replacement, or technical support.
• Changes after ordering: Once an order has been submitted to the Canadian supplier, cancellations, refunds, or exchanges are generally not accepted due to a change of mind, an incorrect size/color/style selection, personal preference, or fit. Please check all options and details carefully before placing your order.
• Supply and packaging updates: Brands or suppliers may update packaging, labels, batches, color combinations, or details. Website images are for reference only; the version currently available in Canada and actually received will prevail. If there is a significant change to the core model, quantity, or main specifications, we will handle it as appropriate.
• Appearance during shipping: Long-distance shipping may cause minor dents, creases, or scratches to the outer box. These are generally not considered product quality issues if the product itself, its function, quality, and seal are unaffected.
• Size, color, and fit: Reasonable differences may arise due to body shape, shoe style, how an item is worn, screen display, or manual measurement. Unless the item clearly differs from the selected specifications or description, personal fit issues or slight color variations are generally not considered quality issues.
• Hygiene products: For underwear, protective gear, insoles, health supplements, and other personal hygiene products, returns or exchanges for reasons unrelated to product quality are generally not accepted once the original seal has been broken, or the item has been tried on, used, or damaged.
• Checking your order on receipt: Please check the item, quantity, style, appearance, and seal as soon as possible after receipt. If you receive the wrong item, find an item missing, notice significant damage, or identify a quality issue, please contact us within 48 hours with your order details, complete packaging, and clear photos/videos so we can investigate with the supplier or logistics provider.
• Use and care: Follow the manufacturer’s instructions on the label and any size, use, cleaning, and care guidance. Issues caused by normal wear and tear, misuse, accidents, human-caused damage, or unauthorized modifications are not considered product quality issues.

Statutory rights: If the item is incorrect, clearly differs from its description, has a significant quality issue, or has been damaged in transit in a way that affects the product itself, its function, quality, or seal, we will follow up on a case-by-case basis. These terms do not exclude or restrict any rights or remedies that cannot legally be excluded or restricted under applicable Hong Kong law.