⚠️ Terms for direct shipping from Canada and overseas purchasing (please read before buying)

• Shipped direct from Canada, with estimated times:Items are shipped by international air freight directly from Canada to Hong Kong, usually arriving 10–14 working days after payment and order confirmation — about two weeks in total. "Working days" exclude Saturdays, Sundays and Hong Kong or Canadian public holidays.
• Times are estimates:Arrival dates are not guaranteed; supplier processing, peak seasons, flight scheduling, customs clearance, logistics, extreme weather or other circumstances beyond reasonable control may cause delays. If there is a significant delay or an item can't be supplied, we will contact you and follow up.
• Overseas purchasing and local warranty:This item is purchased and shipped direct from Canada. Unless stated in writing on the product page, there is no local manufacturer or distributor warranty in Hong Kong, and we do not provide repair, parts replacement or technical support.
• Changes after ordering:Once an order is submitted to our Canadian supplier, we generally do not accept cancellations, refunds or exchanges for change of mind, wrong size/colour/style, personal preference or fit. Please check all options and details carefully before ordering.
• Supply and packaging updates:Brands or suppliers may update packaging, labels, batches, colours or details. Website images are for reference only; the current Canadian version you receive prevails. If the core model, quantity or main specifications change significantly, we will handle it case by case.
• Appearance during transit:Long-distance shipping may cause slight dents, creases or scratches on the outer box; if the product, its function, quality and seal are unaffected, this is generally not considered a quality problem.
• Size, colour and fit:Body shape, footwear, how it's worn, screen display and manual measuring may cause reasonable differences. Unless the item clearly does not match the selected specifications or description, fit issues or slight colour differences are generally not quality problems.
• Hygiene products:Underwear, supports, insoles, health foods and other personal hygiene items generally cannot be returned for non-quality reasons once opened, tried on, used or the original seal is broken.
• Inspection on receipt:Please check the items, quantity, style, appearance and seals as soon as possible after receipt. For wrong items, shortages, major damage or quality problems, we recommend contacting us within 48 hours with your order details, the complete packaging and clear photos/videos so we can check with the supplier or courier.
• Use and precautions:Please follow the manufacturer's labels and size, use, cleaning and care instructions. Problems caused by normal wear, misuse, accidents, damage or unauthorised modification are not product quality problems.

Statutory rights:If an item is wrong, clearly differs from its description, has a major quality problem, or shipping damage affects the product itself, its function, quality or seal, we will follow up case by case. These terms do not exclude or limit any rights or remedies that cannot lawfully be excluded or limited under Hong Kong law.