Tilley Alpaca Beanie | Senior Living Essentials | Overseas Purchasing Service

⚠️ Canada Direct Shipping and Proxy Purchase Terms (Please Read Before Purchasing)

• Canada Direct Shipping and Estimated Timeliness: Goods are shipped directly from Canada to Hong Kong via international air freight. Delivery is generally expected within 10–14 business days after payment and order confirmation. Actual receipt time is approximately two weeks. "Business days" do not include Saturdays, Sundays, and public holidays in Hong Kong or Canada.
• Timeliness is Estimated: Arrival dates are not guaranteed; delays may be caused by supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other situations beyond reasonable control. In case of significant delay or inability to supply, our store will contact and follow up according to the actual situation.
• Proxy Purchase and Local Warranty: This product is a proxy purchase/direct shipment from Canada. Unless otherwise stated in writing on the product page, there is no local original manufacturer or agent warranty in Hong Kong, and our store does not provide commercial warranty services such as repair, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges are generally not accepted due to change of mind, incorrect size/color/style selection, personal preference, or ill-fitting. Please carefully verify all options and information before placing an order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, color schemes, or details. Website images are for reference only, and the actual Canadian version received will prevail. If there are significant changes to the core model, quantity, or main specifications, our store will handle them according to the actual situation.
• Shipping Appearance: Long-distance transportation may cause minor indentations, creases, or scratches on the outer box; if the product itself, function, quality, and seals are not affected, it is generally not considered a product quality issue.
• Size, Color, and Fit: Reasonable discrepancies may occur due to different body types, shoe styles, wearing methods, screen displays, and manual measurements. Unless the product is clearly inconsistent with the selected specifications or description, related personal fit or minor color differences are generally not considered quality issues.
• Hygiene Products: Undergarments, protective gear, insoles, health foods, and other personal hygiene products are generally not accepted for returns or exchanges for non-quality issues once opened, tried on, used, or if the original seal is damaged.
• Receipt Inspection: Please check the product, quantity, style, appearance, and seals as soon as possible after receipt; if there are wrong goods, shortages, significant damage, or quality issues, it is recommended to contact our store within 48 hours with order information, complete packaging, and clear photos/videos for verification with the supplier or logistics.
• Usage and Precautions: Please follow the original manufacturer's labels, sizing, usage, cleaning, and care instructions. Issues caused by normal wear and tear, incorrect use, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly inconsistent with the description, has major quality issues, or if shipping damage has affected the product itself, function, quality, or seals, our store will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.