Cocoon Apothecary Touchy Feely Hand Care Set | Senior Daily Living | Overseas Purchasing

⚠️ Canada Direct Shipping and Procurement Terms (Please read before purchasing)

• Canada Direct Shipping and Estimated Timeframe: Items are shipped directly from Canada via international air express to Hong Kong, typically estimated to arrive within 10–14 working days after payment and order confirmation; actual delivery takes about two weeks. "Working days" exclude Saturdays, Sundays, and Hong Kong or Canadian public holidays.
• Estimated Timeframe: Arrival dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. We will contact and follow up in the event of significant delays or unavailability.
• Procurement and Local Warranty: This product is a Canadian procurement/direct shipment item. Unless otherwise stated in writing on the product page, no local Hong Kong manufacturer or agent warranty is provided, and we do not offer commercial warranty services such as repairs, parts replacement, or technical support.
• Post-Order Changes: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges due to change of mind, incorrect size/color/style selection, personal preference, or poor fit are generally not accepted; please double-check all options and information before ordering.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, colors, or details. Website images are for reference only; the actual version received from Canada shall prevail. We will handle significant changes to core models, quantities, or major specifications on a case-by-case basis.
• Shipping Appearance: Long-distance shipping may cause slight indentations, creases, or scratches on outer boxes; if the product itself, its functionality, quality, and seals remain unaffected, this is generally not considered a product quality issue.
• Sizes, Colors, and Fit: Reasonable variations may occur due to body shape, footwear types, wearing styles, screen display settings, and manual measurement. Unless the item is significantly inconsistent with the selected specifications or description, personal fit or slight color differences are generally not considered quality issues.
• Hygiene Products: Undergarments, protective gear, insoles, health supplements, and other personal hygiene products are generally not eligible for return or exchange for non-quality reasons once opened, tried on, used, or if the original seal is broken.
• Inspection Upon Receipt: Please check the items, quantity, style, appearance, and seals as soon as possible after receipt. For incorrect items, shortages, significant damage, or quality issues, it is recommended to contact us within 48 hours, providing order information, complete packaging, and clear photos/videos for investigation with suppliers or logistics providers.
• Usage and Precautions: Please follow the manufacturer's labels, size charts, and instructions for use, cleaning, and maintenance. Issues caused by normal wear and tear, misuse, accidents, human error, or unauthorized modifications are not considered product quality issues.

Statutory Rights: If an item is incorrectly delivered, significantly deviates from the description, has major quality issues, or suffers shipping damage affecting its functionality, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.