⚠️ Canada Direct Shipping & Purchase Terms (Please read before ordering)

• Canada Direct Shipping & Estimated Time: Products are shipped directly from Canada to Hong Kong via international air freight. They are generally expected to arrive within 10–14 working days after payment and order confirmation, with an actual delivery time of approximately two weeks. "Working days" do not include Saturdays, Sundays, or Hong Kong/Canadian public holidays.
• Timeframes are Estimates: Delivery dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. We will contact you to follow up if there are significant delays or supply issues.
• Proxy Shopping and Local Warranty: This product is a Canada proxy/direct import item. Unless otherwise stated in writing on the product page, it does not include a local Hong Kong manufacturer or agent warranty, and we do not provide additional commercial warranty services such as repairs, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges due to change of mind, incorrect size/color/style selection, personal preference, or poor fit are generally not accepted; please double-check all options and details before placing your order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, colors, or details. Website photos are for reference only; the current Canadian version received shall prevail. In the event of major changes to core models, quantities, or key specifications, we will handle the situation accordingly.
• Shipping Appearance: Long-distance transport may cause slight indentations, creases, or scratches on the outer box. If the product itself, its function, quality, and seal remain unaffected, this is generally not considered a product quality issue.
• Size, Color, and Fit: Variations may occur due to body type, shoe design, wearing style, screen display, and manual measurement. Unless the product is significantly different from the selected specifications or description, personal fit or slight color variations are generally not considered quality issues.
• Hygiene Items: Once intimate apparel, protective gear, insoles, health supplements, and other personal hygiene items are unsealed, tried on, used, or their original seals are damaged, they are generally not eligible for return or exchange unless there is a quality issue.
• Inspection Upon Receipt: Please check the product, quantity, style, appearance, and seal as soon as possible after receipt. In case of incorrect items, shortages, major damage, or quality issues, please contact us within 48 hours along with order details, complete packaging, and clear photos/videos for verification with the supplier or logistics provider.
• Usage and Precautions: Please follow the original manufacturer's labels, sizing, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, misuse, accidents, human-induced damage, or unauthorized modifications do not constitute product quality issues.

Statutory Rights: If the product is incorrect, significantly differs from the description, has major quality issues, or if shipping damage has affected the product's function, quality, or seal, we will follow up on a case-by-case basis. These terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.