Cocoon Apothecary Skin Care Starter Kit for Normal to Dry Skin | Senior Daily Life | Overseas Purchasing

⚠️ Terms for Direct Shipping and Purchasing from Canada (Please read before purchase)

• Direct Shipping and Estimated Lead Time: Items are shipped directly from Canada to Hong Kong via international air freight. Delivery is generally expected within 10–14 working days after payment and order confirmation, with an actual receipt time of approximately two weeks. "Working days" do not include Saturdays, Sundays, or Hong Kong/Canada public holidays.
• Estimated Lead Time: Arrival dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In the event of significant delays or unavailability, we will contact you to follow up accordingly.
• Purchasing and Local Warranty: This item is purchased/shipped directly from Canada. Unless otherwise stated in writing on the product page, there is no local Hong Kong manufacturer or agency warranty. We do not provide additional commercial warranty services such as repairs, parts replacement, or technical support.
• Post-Order Changes: Once an order is submitted to the Canadian supplier, we generally do not accept cancellations, refunds, or exchanges due to changes of mind, incorrect size/color/style selection, personal preferences, or improper fit; please verify all options and information carefully before placing an order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, colors, or details. Website images are for reference only; the actual version received from Canada shall prevail. In the event of significant changes to the core model, quantity, or major specifications, we will handle the situation accordingly.
• Shipping Appearance: Long-distance shipping may cause slight indentations, creases, or scratches on the outer box; these are generally not considered product quality issues if the product itself, its function, quality, and seals remain unaffected.
• Size, Color, and Fit: Reasonable variations may occur due to body type, style, wearing method, screen display, and manual measurement. Unless the item clearly does not match the selected specifications or description, personal fit issues or slight color differences are generally not considered quality issues.
• Hygiene Products: For intimate apparel, protective gear, insoles, supplements, and other personal hygiene products, returns or exchanges for non-quality issues will generally not be accepted once the original seals have been broken, the item has been tried on, used, or damaged.
• Inspection Upon Receipt: Please inspect the product, quantity, style, appearance, and seals as soon as possible upon receipt. If there are incorrect items, shortages, significant damage, or quality issues, please contact us within 48 hours along with order information, complete packaging, and clear photos/videos for investigation with the supplier or logistics provider.
• Usage and Safety Precautions: Please follow the original manufacturer's labels, sizing, usage, cleaning, and care guidelines. Issues resulting from normal wear and tear, misuse, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Statutory Rights: If the product is incorrect, significantly inconsistent with the description, has major quality issues, or has sustained transport damage that affects the product itself, its function, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.