⚠️ Terms for Direct Shipping and Sourcing from Canada (Please read before purchasing)

• Direct Shipping from Canada and Estimated Timeframe: Items are shipped directly from Canada to Hong Kong via international air freight. Delivery is generally expected within 10–14 working days after payment and order confirmation; actual arrival time is approximately two weeks. "Working days" exclude Saturdays, Sundays, and public holidays in Hong Kong or Canada.
• Estimated Timeframe: Arrival dates are not guaranteed. Delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In cases of significant delays or unavailability, we will contact you to follow up.
• Sourcing and Local Warranty: This item is sourced/shipped directly from Canada. Unless otherwise stated in writing on the product page, no local Hong Kong manufacturer or agent warranty is provided, and we do not offer commercial warranty services such as repairs, parts replacement, or technical support.
• Post-Order Changes: Once an order is submitted to the Canadian supplier, we generally do not accept cancellations, refunds, or exchanges due to change of mind, incorrect size/color/style selection, personal preferences, or poor fit. Please double-check all options and information before placing your order.
• Product Updates: Brands or suppliers may update packaging, labeling, batches, colors, or details. Website images are for reference only; the version currently available in Canada upon receipt of your order shall prevail. We will handle significant changes to core models, quantities, or primary specifications on a case-by-case basis.
• Shipping Appearance: Long-distance transit may cause minor indentations, creases, or scratches to the outer packaging. If the product itself, its function, quality, and seals remain unaffected, this is generally not considered a quality issue.
• Size, Color, and Fit: Reasonable variations may occur due to differences in body type, shoe design, wearing style, screen display, and manual measurement. Unless the item clearly does not match the selected specifications or description, issues related to personal fit or minor color differences are generally not considered quality defects.
• Hygiene Products: Personal care items, protective gear, insoles, health supplements, and other personal hygiene products cannot be returned or exchanged for non-quality reasons once opened, tried on, used, or if their original seals are damaged.
• Upon Receipt: Please verify the item, quantity, style, appearance, and seals as soon as you receive the package. If there is a wrong item, shortage, significant damage, or quality issue, please contact us within 48 hours with order details, complete packaging, and clear photos/videos for investigation with the supplier or logistics provider.
• Usage and Precautions: Please follow the manufacturer’s labels, sizing, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, misuse, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If an item is incorrect, significantly different from the description, has a major quality issue, or is damaged in transit to the extent that it affects the product's function, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.