Cocoon Apothecary Rosey Cheeks Facial Oil | Senior Daily Life | Overseas Purchasing

⚠️ Canada Direct Shipping and Purchase Terms (Please read before purchasing)

• Canada Direct Shipping and Estimated Timeframe: Items are shipped directly from Canada to Hong Kong via international air freight. Delivery is generally expected within 10–14 business days after payment and order confirmation, with an actual receipt time of approximately two weeks. "Business days" do not include Saturdays, Sundays, or Hong Kong/Canada public holidays.
• Estimated Timeframe: Arrival dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In the event of significant delays or unavailability, we will contact you to follow up based on the situation.
• Purchasing Agency and Local Warranty: This item is a Canada purchase/direct shipment. Unless otherwise stated in writing on the product page, there is no Hong Kong local manufacturer or agency warranty, and we do not provide additional commercial warranty services such as repairs, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges due to change of mind, incorrect size/color/style selection, personal preference, or improper fit are generally not accepted; please double-check all options and details before placing your order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, colors, or details. Website photos are for reference only; the actual current Canadian version received shall prevail. In the event of major changes to the core model, quantity, or primary specifications, we will handle the situation accordingly.
• Shipping Appearance: Long-distance transport may cause slight dents, creases, or scratches to the outer box. If the product itself, its functionality, quality, and seal remain unaffected, this is generally not considered a quality issue.
• Size, Color, and Fit: Reasonable differences may arise due to body shape, shoe style, wearing method, screen display, and manual measurement. Unless the item clearly does not match the selected specification or description, issues related to personal fit or minor color discrepancies are generally not considered quality issues.
• Hygiene Products: Intimate apparel, protective gear, insoles, health supplements, and other personal hygiene items are generally not eligible for return or exchange (unless defective) once unsealed, tried on, used, or if the original seal is broken.
• Inspection Upon Receipt: Please check the item, quantity, style, appearance, and seal as soon as possible after receipt. If there are incorrect items, shortages, significant damage, or quality issues, it is recommended to contact us within 48 hours along with order details, the complete packaging, and clear photos/videos for our investigation with suppliers or logistics providers.
• Usage and Safety Notes: Please follow the original manufacturer's labels, sizing, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, misuse, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If an item is shipped incorrectly, differs significantly from the description, has major quality issues, or has sustained transport damage that affects the product itself, its functionality, quality, or seal, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.