Cocoon Apothecary Nordic Boost Hydrating Serum | Daily Life for Seniors | Overseas Purchasing

⚠️ Terms for Direct Shipping and Purchasing from Canada (Please Read Before Purchase)

• Direct Shipping from Canada and Estimated Timeframe: Items are shipped directly from Canada to Hong Kong via international air freight. Delivery is generally expected within 10–14 business days after payment and order confirmation, with an actual receipt time of approximately two weeks. "Business days" do not include Saturdays, Sundays, or Hong Kong/Canadian public holidays.
• Estimated Timeframe: Arrival dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In the event of significant delays or unavailability, we will contact you to follow up based on the situation.
• Purchasing and Local Warranty: This item is purchased/shipped directly from Canada. Unless otherwise specified in writing on the product page, no local manufacturer or agency warranty in Hong Kong is provided. We do not provide separate commercial warranty services such as repairs, replacement parts, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges due to a change of mind, incorrect size/color/style selection, personal preference, or improper fit are generally not accepted. Please carefully verify all options and information before placing your order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labeling, batches, color schemes, or details. Website images are for reference only, and the actual Canadian version received will prevail. In the event of significant changes to the core model, quantity, or major specifications, we will handle the situation accordingly.
• Shipping Appearance: Long-distance shipping may cause minor indentations, creases, or scratches on the outer box. If the product itself, its function, quality, and seals remain unaffected, this is generally not considered a product quality issue.
• Size, Color, and Fit: Reasonable variations may occur due to body type, footwear style, manner of wear, screen display, and manual measurement. Unless the product clearly differs from the selected specifications or description, issues related to personal fit or minor color differences are generally not considered quality issues.
• Hygiene Products: Once intimate apparel, protective gear, insoles, health supplements, and other personal hygiene products have been unsealed, tried on, used, or their original seals damaged, returns or exchanges for non-quality reasons are generally not accepted.
• Inspection Upon Receipt: Please check the items, quantity, style, appearance, and seals as soon as possible after receipt. In case of incorrect items, shortages, major damage, or quality issues, we recommend contacting us within 48 hours with order details, full packaging, and clear photos/videos to facilitate verification with the supplier or logistics provider.
• Usage and Precautions: Please follow the manufacturer's label, size, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, misuse, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If an item is sent in error, significantly deviates from the description, has major quality issues, or has sustained shipping damage affecting the product itself, its function, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be legally excluded or limited under applicable Hong Kong law.