Cocoon Apothecary Kahuna Hand Care Set | Senior Daily Living | Overseas Purchasing

⚠️ Canada Direct Shipping and Purchasing Terms (Please read before purchasing)

• Canada Direct Shipping and Estimated Time: Products are arranged for international air freight directly from Canada to Hong Kong, generally expected to arrive within 10–14 working days after payment and order confirmation. The actual delivery time is approximately two weeks. "Working days" exclude Saturdays, Sundays, and public holidays in Hong Kong or Canada.
• Estimated Timeframe: Arrival dates are not guaranteed; delays may be caused by supplier processing, peak seasons, flight schedules, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In the event of significant delays or unavailability, we will contact you to follow up based on the situation.
• Purchasing Agency and Local Warranty: This product is a Canadian purchase/direct shipment item. Unless otherwise stated in writing on the product page, there is no original manufacturer or agency warranty in Hong Kong, and we do not provide separate commercial warranty services such as repairs, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges due to change of mind, incorrect size/color/style selection, personal preference, or poor fit are generally not accepted; please double-check all options and information carefully before placing an order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, color schemes, or details. Website images are for reference only, and the actual version received from Canada shall prevail. We will handle significant changes in core models, quantities, or major specifications on a case-by-case basis.
• Shipping Appearance: Long-distance transportation may cause minor indentations, creases, or scratches on the outer box; if the product itself, its function, quality, and seal are unaffected, it is generally not considered a product quality issue.
• Size, Color, and Fit: Reasonable differences may occur due to body type, footwear, wearing style, screen display, and manual measurement. Unless the item is significantly different from the selected specifications or description, personal fit or minor color discrepancies are generally not considered quality issues.
• Hygiene Products: Intimate apparel, protective gear, insoles, health supplements, and other personal hygiene items are generally non-returnable once opened, tried on, used, or their original seals are damaged, unless there is a quality issue.
• Inspection Upon Receipt: Please check the item, quantity, style, appearance, and seal as soon as possible after receipt. If there are incorrect items, shortages, significant damage, or quality issues, it is recommended to contact us within 48 hours, providing order details, complete packaging, and clear photos/videos for investigation with the supplier or logistics provider.
• Usage and Precautions: Please follow the original manufacturer's labels, size, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, misuse, accidents, human damage, or unauthorized modification are not considered product quality issues.

Legal Rights: If an item is incorrectly delivered, significantly differs from the description, has major quality issues, or has transit damage that affects the product itself, its function, quality, or seal, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.