⚠️ Terms for Direct Shipping from Canada and Procurement (Please note before purchase)

• Direct Shipping from Canada and Estimated Time: Products are arranged for international air freight from Canada directly to Hong Kong. Generally, they are expected to arrive within 10–14 working days after payment and order confirmation, with an actual delivery time of approximately two weeks. "Working days" do not include Saturdays, Sundays, or Hong Kong or Canadian public holidays.
• Timeframes are Estimates: Arrival dates are not guaranteed; delays may be caused by supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In the event of significant delays or unavailability, we will contact you and follow up based on the actual situation.
• Procurement and Local Warranty: This product is a Canadian procurement/direct shipment. Unless otherwise stated in writing on the product page, there is no local Hong Kong manufacturer or agent warranty. We do not provide separate commercial warranty services such as repairs, replacement parts, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges due to change of mind, incorrect size/color/style selection, personal preference, or improper fit are generally not accepted; please double-check all options and information before placing your order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, colorways, or details. Website images are for reference only, and the actual Canadian version received will prevail. In the event of significant changes to core models, quantities, or major specifications, we will handle the situation according to actual circumstances.
• Transportation Appearance: Long-distance shipping may cause minor dents, creases, or scratches to the outer packaging; if the product itself, its function, quality, and seals remain unaffected, this is generally not considered a product quality issue.
• Size, Color, and Fit: Reasonable variations may occur due to different body shapes, footwear, wearing methods, screen displays, and manual measurements. Unless the product significantly deviates from the selected specifications or description, issues related to personal fit or minor color differences are generally not considered quality issues.
• Hygiene Products: For intimate apparel, protective gear, insoles, health supplements, and other personal hygiene products, once opened, tried on, used, or if the original seal is damaged, non-quality-related returns or exchanges are generally not accepted.
• Inspection Upon Receipt: Please verify the product, quantity, style, appearance, and seals as soon as possible after receipt. If there are incorrect items, shortages, major damage, or quality issues, it is recommended to contact us within 48 hours with order details, complete packaging, and clear photos/videos so that we may investigate with the supplier or logistics provider.
• Usage and Precautions: Please follow the manufacturer's label, size, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, improper use, accidents, human damage, or unauthorized modifications do not constitute product quality issues.

Statutory Rights: If the product is the wrong item, significantly differs from the description, has major quality issues, or if transport damage has affected the product itself, its function, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.