⚠️ Terms for Direct Shipping and Proxy Shopping from Canada (Please read before purchasing)

• Direct Shipping from Canada and Estimated Timeframe: Items are shipped directly from Canada to Hong Kong via international air freight, generally expected to arrive within 10–14 working days after payment and order confirmation, with an actual receipt time of about two weeks. "Working days" exclude Saturdays, Sundays, and public holidays in Hong Kong or Canada.
• Timeframe is an Estimate: Arrival dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In the event of significant delays or unavailability, we will contact you based on the situation.
• Proxy Shopping and Local Warranty: This product is a proxy-purchased/directly-shipped item from Canada. Unless otherwise specified in writing on the product page, no local Hong Kong official or agent warranty is provided, and we do not offer commercial warranty services such as repairs, replacement parts, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges due to changes of mind, incorrect size/color/style selections, personal preference, or poor fit are generally not accepted; please double-check all options and information before placing your order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, colors, or details. Website images are for reference only, and the actual version received from Canada prevails. If there are major changes to the core model, quantity, or key specifications, we will handle the situation accordingly.
• Shipping Appearance: Long-distance shipping may cause minor indentations, creases, or scratches on the outer packaging; if the product itself, its functionality, quality, and seals remain unaffected, it is generally not considered a product quality issue.
• Size, Color, and Fit: Variations may occur due to body type, shoe style, wearing method, screen display, and manual measurement. Unless the item significantly deviates from the selected specifications or description, personal fit or minor color differences are generally not considered quality issues.
• Hygiene Products: Undergarments, protective gear, insoles, health supplements, and other personal hygiene products cannot be returned or exchanged for non-quality reasons once unsealed, tried on, used, or if original seals are damaged.
• Inspection Upon Receipt: Please verify the product, quantity, style, appearance, and seals as soon as possible after receipt. If there are incorrect items, shortages, significant damage, or quality issues, please contact us within 48 hours with order details, complete packaging, and clear photos/videos for verification with the supplier or logistics provider.
• Usage and Precautions: Please follow the original manufacturer's labels, sizing, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, misuse, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly differs from the description, has major quality issues, or transit damage has affected the product's function, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.