⚠️ Canada Direct Shipping & Purchasing Terms (Please Read Before Ordering)

• Canada Direct Shipping & Estimated Timeframe: Items are shipped directly from Canada to Hong Kong via international air freight. Delivery is generally expected within 10–14 business days after payment and order confirmation; actual delivery takes about two weeks. "Business days" do not include Saturdays, Sundays, or Hong Kong/Canadian public holidays.
• Estimated Timeframe: Arrival dates are not guaranteed. Delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In cases of significant delay or unavailability, we will contact you for follow-up based on the actual situation.
• Purchasing Agent Service & Local Warranty: This item is a Canadian purchase/direct shipment. Unless stated otherwise in writing on the product page, no local Hong Kong manufacturer or agent warranty is provided. We do not provide commercial warranty services such as repairs, parts replacement, or technical support.
• Post-Order Changes: Once an order is submitted to the Canadian supplier, requests for cancellation, refunds, or exchanges due to a change of mind, incorrect size/color/style selection, personal preference, or poor fit are generally not accepted. Please double-check all options and information before placing your order.
• Supply & Packaging Updates: Brands or suppliers may update packaging, labels, batches, colors, or details. Website images are for reference only; the current version received from Canada shall prevail. In the event of major changes to the core model, quantity, or key specifications, we will handle it on a case-by-case basis.
• Transit Appearance: Long-distance transport may cause slight dents, creases, or scratches on outer boxes. If the product itself, its function, quality, and seal remain unaffected, this is generally not considered a product quality issue.
• Size, Color, and Fit: Variations may occur due to body shape, footwear types, wearing methods, screen displays, and manual measurement. Unless the product significantly differs from the selected specification or description, minor personal fit issues or slight color variations are generally not considered quality issues.
• Hygiene Products: Once intimate apparel, protective gear, insoles, health supplements, and other personal hygiene items are opened, tried on, used, or their original seals are damaged, they are generally not accepted for return or exchange unless there is a quality issue.
• Inspection Upon Receipt: Please check the items, quantity, style, appearance, and seal as soon as you receive the package. In case of incorrect items, shortages, major damage, or quality issues, it is recommended to contact us within 48 hours along with order details, full packaging photos, and clear photos/videos to facilitate investigation with the supplier or logistics provider.
• Usage & Precautions: Please follow the manufacturer's label, sizing, usage, cleaning, and maintenance guidelines. Issues arising from normal wear and tear, misuse, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If an item is incorrect, significantly deviates from the description, has a major quality issue, or if transport damage affects the product itself, function, quality, or seal, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.