⚠️ Canada Direct Shipping & Personal Shopping Terms (Please Read Before Ordering)

• Canada Direct Shipping & Estimated Timeline: Products are shipped via international air freight from Canada directly to Hong Kong. Delivery is typically expected within 10–14 business days after payment and order confirmation, with an actual transit time of approximately two weeks. "Business days" do not include Saturdays, Sundays, or Hong Kong/Canadian public holidays.
• Timeline Estimates: Delivery dates are not guaranteed. Delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond our reasonable control. In the event of significant delays or unavailability, we will contact you to follow up.
• Personal Shopping & Local Warranty: This product is purchased/shipped directly from Canada. Unless otherwise stated in writing on the product page, there is no local Hong Kong manufacturer or agent warranty. We do not provide additional commercial warranty services such as repairs, parts replacement, or technical support.
• Post-Order Changes: Once an order is submitted to the Canadian supplier, we generally do not accept cancellations, refunds, or exchanges due to changes of heart, incorrect size/color/style selections, personal preferences, or improper fit. Please double-check all options and details before ordering.
• Supply & Packaging Updates: Brands or suppliers may update packaging, labels, batches, colors, or details. Website images are for reference only; the actual version received from Canada prevails. If there are major changes to core models, quantities, or key specifications, we will handle them on a case-by-case basis.
• External Shipping Condition: Long-distance shipping may cause minor indentations, creases, or scratches on outer packaging. If the product itself, its function, quality, and seals remain unaffected, this is generally not considered a product quality issue.
• Size, Color, & Fit: Variations may occur due to body type, footwear, wearing style, screen display, and manual measurement. Unless the product is clearly inconsistent with the selected specification or description, issues related to personal fit or minor color differences are not considered quality issues.
• Hygiene Products: Personal clothing, protective gear, insoles, health supplements, and other personal hygiene products cannot be returned or exchanged for non-quality reasons once unsealed, tried on, used, or if the original seal is damaged.
• Inspection Upon Receipt: Please check the product, quantity, style, appearance, and seals as soon as possible after receipt. For incorrect items, shortages, major damage, or quality issues, please contact us within 48 hours, providing order details, full packaging, and clear photos/videos to facilitate verification with suppliers or logistics.
• Usage & Precautions: Please follow the original manufacturer's labels, size charts, and instructions for use, cleaning, and maintenance. Issues caused by normal wear and tear, misuse, accidents, human damage, or unauthorized modifications are not covered under product quality.

Legal Rights: If an item is shipped in error, is significantly inconsistent with its description, has major quality issues, or has sustained shipping damage affecting its function, quality, or seal, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.