⚠️ Canada Direct Shipping & Personal Shopper Terms (Please read before purchasing)

• Canada Direct Shipping & Estimated Timeframe: Products are shipped directly from Canada to Hong Kong via international air freight. Delivery is generally expected within 10–14 working days after payment and order confirmation, totaling approximately two weeks. "Working days" exclude Saturdays, Sundays, and public holidays in Hong Kong or Canada.
• Timeframe is an Estimate: Arrival dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight schedules, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. We will contact and follow up in cases of significant delays or unavailability.
• Personal Shopping & Local Warranty: This product is a personal shopping/direct shipment item from Canada. Unless otherwise stated in writing on the product page, there is no local Hong Kong manufacturer or distributor warranty. We do not provide additional commercial warranty services such as repairs, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges due to change of mind, incorrect sizing/color/style selection, personal preference, or poor fit are generally not accepted; please carefully verify all options and details before placing an order.
• Supply & Packaging Updates: Brands or suppliers may update packaging, labels, batches, colors, or details. Website images are for reference only; the actual version received from Canada prevails. We will handle significant changes in core models, quantities, or major specifications on a case-by-case basis.
• Shipping Appearance: Long-distance shipping may cause minor indentations, creases, or scratches on the outer box; if the product itself, its function, quality, and seal remain unaffected, this is generally not considered a quality issue.
• Sizing, Color, & Fit: Differences in body shape, footwear, wearing style, screen displays, and manual measurement may result in reasonable variations. Unless the product is significantly inconsistent with the selected specifications or description, issues regarding personal fit or minor color differences are generally not considered quality issues.
• Hygiene Products: Once intimate apparel, protective gear, insoles, health supplements, or other personal hygiene items are unsealed, tried on, used, or their original seals are broken, returns or exchanges for non-quality reasons are generally not accepted.
• Receipt Inspection: Please check the product, quantity, style, appearance, and seal as soon as possible upon receipt. If there are incorrect items, shortages, significant damage, or quality issues, it is recommended to contact us within 48 hours along with order details, complete packaging, and clear photos/videos for verification with the supplier or logistics provider.
• Usage & Precautions: Please follow the original manufacturer's labels, sizing, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, misuse, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Statutory Rights: If the product is incorrect, significantly inconsistent with the description, has major quality issues, or has sustained shipping damage that affects the product's function, quality, or seal, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be legally excluded or limited under applicable Hong Kong law.