⚠️ Canada Direct Shipping & Procurement Terms (Please read before purchasing)

• Canada Direct Shipping and Estimated Timeframe: Items are shipped directly from Canada to Hong Kong via international air freight. They are generally expected to arrive within 10–14 working days after payment and order confirmation, with a total delivery time of approximately two weeks. "Working days" do not include Saturdays, Sundays, or Hong Kong/Canadian public holidays.
• Estimated Timeframe: Arrival dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other factors beyond reasonable control. In the event of significant delays or unavailability, we will contact you to follow up.
• Procurement and Local Warranty: This item is a Canadian procurement/direct shipment. Unless otherwise stated in writing on the product page, there is no local manufacturer or agency warranty in Hong Kong, and we do not provide commercial warranty services such as repairs, replacement parts, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges due to changes of mind, wrong size/color/style selection, personal preference, or poor fit are generally not accepted. Please carefully verify all options and information before placing your order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, colors, or details. Website images are for reference only; the actual version received from Canada prevails. If there are major changes to core models, quantities, or key specifications, we will handle them on a case-by-case basis.
• External Condition During Transit: Long-distance shipping may cause minor dents, creases, or scratches to the outer packaging; if the product itself, its functionality, quality, and seals remain unaffected, this is generally not considered a product quality issue.
• Size, Color, and Fit: Variations may occur due to differences in body shape, shoe style, wearing method, screen display, and manual measurement. Unless the item significantly deviates from the selected specifications or description, personal fit or minor color discrepancies are generally not considered quality issues.
• Hygiene Products: Personal care items, protective gear, insoles, supplements, and other personal hygiene products cannot be returned or exchanged if they have been opened, tried on, used, or if the original seal has been broken, unless due to quality issues.
• Inspection Upon Receipt: Please verify the item, quantity, style, appearance, and seals as soon as possible after receipt. If there are incorrect items, shortages, significant damage, or quality issues, please contact us within 48 hours with order details, complete packaging, and clear photos/videos to facilitate checking with suppliers or logistics providers.
• Usage and Precautions: Please follow the manufacturer's labels, sizing, usage, cleaning, and maintenance guidelines. Issues arising from normal wear and tear, misuse, accidents, human-induced damage, or unauthorized modifications are not considered product quality issues.

Statutory Rights: If an item is incorrectly shipped, deviates significantly from the description, has major quality issues, or transit damage has affected the product, its functionality, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.