⚠️ Terms for Direct from Canada and Procurement Services (Please Read Before Purchasing)

• Direct from Canada and Estimated Timeframe: Products are arranged for international air freight directly from Canada to Hong Kong. Generally, it is expected to arrive within 10–14 working days after payment and order confirmation; the actual arrival time is approximately two weeks. "Working days" do not include Saturdays, Sundays, or public holidays in Hong Kong or Canada.
• Timeframe is an Estimate: Arrival dates are not guaranteed; delays may be caused by supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In the event of significant delays or inability to supply, our store will contact you to follow up based on the situation.
• Procurement and Local Warranty: This product is a Canadian procurement/direct shipping item. Unless otherwise stated in writing on the product page, no local Hong Kong manufacturer or agent warranty is provided, and our store does not provide commercial warranty services such as repairs, replacement parts, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges due to changes of mind, incorrect choice of size/color/style, personal preference, or poor fit are generally not accepted; please double-check all options and details before placing your order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, colors, or details. Website images are for reference only; the actual version received from Canada prevails. If there are major changes to core models, quantities, or key specifications, our store will handle the situation accordingly.
• Shipping Appearance: Long-distance transport may cause slight indentations, creases, or scratches on the outer box; if the product itself, its function, quality, and seal are unaffected, it is generally not considered a product quality issue.
• Size, Color, and Fit: Differences in physique, footwear, wearing style, screen display, and manual measurement may result in reasonable discrepancies. Unless the product is significantly inconsistent with the chosen specifications or description, personal fit or minor color differences are generally not considered quality issues.
• Hygiene Products: Once intimate apparel, protective gear, insoles, health supplements, and other personal hygiene products are opened, tried on, used, or their original seals damaged, returns or exchanges for non-quality reasons are generally not accepted.
• Receipt Inspection: Please check the items, quantity, style, appearance, and seals as soon as possible after receipt. If there are incorrect items, shortages, significant damage, or quality issues, it is recommended to contact our store within 48 hours along with order information, complete packaging, and clear photos/videos to facilitate investigation with the supplier or logistics provider.
• Usage and Precautions: Please follow the manufacturer's label, size, usage, cleaning, and maintenance guidelines. Normal wear and tear, misuse, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly inconsistent with the description, has major quality issues, or transit damage has affected the product's function, quality, or seal, our store will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.