⚠️ Canada Direct Shipping & Purchasing Terms (Please Read Before Purchase)

• Canada Direct Shipping and Estimated Timeframe: Items are shipped directly from Canada to Hong Kong via international air freight. Generally, delivery is estimated within 10–14 business days after payment and order confirmation, with an actual receipt time of approximately two weeks. "Business days" do not include Saturdays, Sundays, or public holidays in Hong Kong or Canada.
• Timeframe is an Estimate: Delivery dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In the event of significant delays or unavailability, we will contact you to follow up based on the situation.
• Purchasing Agency and Local Warranty: This product is a Canadian purchase/direct shipment. Unless otherwise stated in writing on the product page, no local manufacturer or agency warranty is provided in Hong Kong, and we do not provide separate commercial warranty services such as repairs, replacement parts, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, we generally do not accept cancellations, refunds, or exchanges due to changes of mind, incorrect size/color/style selection, personal preference, or poor fit; please double-check all options and information before placing your order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, colors, or details. Website images are for reference only, and the actual Canadian version received will prevail. In the event of significant changes to core models, quantities, or key specifications, we will handle the situation accordingly.
• Shipping Appearance: Long-distance shipping may cause minor dents, creases, or scratches on outer packaging; this is generally not considered a product quality issue if the product itself, its function, quality, and seals remain unaffected.
• Size, Color, and Fit: Variations may occur due to different body types, footwear, wearing styles, screen displays, and manual measurements. Unless the product significantly differs from the selected specifications or description, personal fit or minor color differences are generally not considered quality issues.
• Hygiene Products: Once intimate apparel, protective gear, insoles, health supplements, or other personal hygiene products have been opened, tried on, used, or their original seals damaged, we generally do not accept returns or exchanges for non-quality issues.
• Inspection Upon Receipt: Please check the items, quantity, style, appearance, and seals as soon as possible upon receipt. For incorrect items, shortages, significant damage, or quality issues, it is recommended to contact us within 48 hours, providing order details, full packaging, and clear photos/videos to facilitate investigation with the supplier or logistics provider.
• Usage and Precautions: Please follow the manufacturer's labels, sizing, usage, cleaning, and maintenance guidelines. Normal wear and tear, misuse, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If an item is incorrectly shipped, significantly differs from the description, has major quality issues, or has sustained transport damage affecting the product itself, its function, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be legally excluded or limited under applicable Hong Kong law.