⚠️ Canada Direct Shipping & Procurement Terms (Please read before purchasing)

• Canada Direct Shipping & Estimated Timeframe: Items are air-shipped directly from Canada to Hong Kong. Delivery is generally expected within 10–14 working days after payment and order confirmation, with an actual arrival time of about two weeks. "Working days" exclude Saturdays, Sundays, and public holidays in Hong Kong or Canada.
• Estimated Timeframe: Delivery dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight schedules, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In the event of significant delays or unavailability, we will contact you and follow up based on the actual situation.
• Procurement and Local Warranty: This product is procured from/shipped directly from Canada. Unless otherwise stated in writing on the product page, it does not include a local Hong Kong manufacturer or agent warranty. We do not provide commercial warranty services such as repairs, replacement parts, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges due to changes of mind, incorrect size/color/style choices, personal preference, or poor fit are generally not accepted. Please carefully verify all options and information before placing your order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, colors, or details. Website images are for reference only; the actual version received from Canada shall prevail. In case of significant changes to core models, quantities, or major specifications, we will handle the situation accordingly.
• Shipping Appearance: Long-distance shipping may cause minor pressure marks, creases, or scratches on the outer box; if the product itself, its function, quality, and seals remain unaffected, this is generally not considered a quality issue.
• Size, Color, and Fit: Reasonable variations may occur due to body type, footwear style, manner of wearing, screen display, and manual measurement. Unless the item is significantly different from the selected specifications or description, issues regarding personal fit or minor color differences are generally not considered quality issues.
• Hygiene Items: Intimate apparel, protective gear, insoles, health supplements, and other personal hygiene products are generally not eligible for return or exchange for non-quality reasons once unsealed, tried on, used, or if their original seals are damaged.
• Upon Receipt: Please check the items, quantity, style, appearance, and seals as soon as possible after receipt. If there are incorrect items, shortages, significant damage, or quality issues, please contact us within 48 hours with order details, complete packaging, and clear photos/videos to facilitate investigation with the supplier or logistics provider.
• Usage and Safety Notes: Please follow the manufacturer's labels, sizing, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, misuse, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Statutory Rights: If the goods are incorrect, significantly different from the description, have major quality issues, or arrive with shipping damage that affects the product itself, its function, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be legally excluded or limited under applicable Hong Kong law.