⚠️ Canada Direct Shipping & Procurement Terms (Please read before purchasing)

• Canada Direct Shipping & Estimated Timeline: Items are shipped directly from Canada to Hong Kong via international air freight. Expected delivery is usually within 10–14 business days after payment and order confirmation; actual delivery takes approximately two weeks. "Business days" exclude Saturdays, Sundays, and public holidays in Hong Kong or Canada.
• Timeline Estimates: Arrival dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight schedules, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. We will contact you regarding significant delays or unavailability.
• Procurement & Local Warranty: This product is a Canadian procurement/direct shipment item. Unless otherwise stated in writing on the product page, there is no local Hong Kong manufacturer or distributor warranty. We do not provide separate commercial warranty services such as repairs, parts replacement, or technical support.
• Post-Order Changes: Once an order is submitted to our Canadian suppliers, cancellations, refunds, or exchanges are generally not accepted due to change of mind, incorrect size/color/style selection, personal preferences, or improper fit; please double-check all selections and details before placing an order.
• Supply & Packaging Updates: Brands or suppliers may update packaging, labels, batches, color schemes, or details. Website images are for reference only, and the actual current Canadian version received shall prevail. We will handle significant changes to core models, quantities, or key specifications on a case-by-case basis.
• Shipping Appearance: Long-distance shipping may cause minor indentations, creases, or scratches on the outer box; if the product itself, its function, quality, and seal are unaffected, this is generally not considered a product quality issue.
• Sizing, Color, & Fit: Differences in body shape, shoe style, wearing method, screen display, and manual measurements may lead to reasonable variations. Unless the item significantly deviates from the selected specifications or description, personal fit or minor color differences are generally not considered quality issues.
• Hygiene Products: Intimate apparel, protective gear, insoles, health supplements, and other personal hygiene products are generally not eligible for return or exchange if they have been opened, tried on, used, or if their original seals have been damaged, unless there is a quality issue.
• Inspection upon Receipt: Please check the product, quantity, style, appearance, and seal as soon as possible after receipt. If there is a wrong item, shortage, major damage, or quality issue, please contact us within 48 hours with order details, complete packaging, and clear photos/videos so we can coordinate with the supplier or logistics provider.
• Usage & Precautions: Please follow the manufacturer's labels, sizing, usage, cleaning, and care guidelines. Issues caused by normal wear and tear, misuse, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If an item is shipped incorrectly, differs significantly from the description, has a major quality issue, or is damaged in transit in a way that affects its function, quality, or seal, we will follow up based on the situation. The above terms do not exclude or limit any rights or remedies that cannot be legally excluded or limited under applicable Hong Kong law.