⚠️ Canada Direct Shipping & Purchasing Terms (Please read before purchasing)

• Canada Direct Shipping & Estimated Timeframe: Items are shipped directly from Canada to Hong Kong via international air freight. Delivery is generally expected within 10–14 working days after payment and order confirmation, with an actual arrival time of approximately two weeks. "Working days" exclude Saturdays, Sundays, and public holidays in Hong Kong or Canada.
• Estimated Timeframe: Arrival dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other factors beyond reasonable control. In cases of significant delay or inability to supply, we will contact you to follow up based on the situation.
• Purchasing & Local Warranty: This item is a direct import/procurement from Canada. Unless otherwise specified in writing on the product page, it does not include a local Hong Kong manufacturer or agency warranty. We do not provide commercial warranty services such as repairs, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, we generally do not accept cancellations, refunds, or exchanges due to change of mind, incorrect size/color/style selection, personal preference, or poor fit. Please carefully check all options and information before placing your order.
• Supply & Packaging Updates: Brands or suppliers may update packaging, labels, batches, colors, or details. Website images are for reference only; the actual version currently available in Canada shall prevail. We will handle cases involving significant changes to the core model, quantity, or major specifications accordingly.
• Shipping Appearance: Long-distance shipping may cause slight indentations, creases, or scratches on outer packaging. If the product itself, its function, quality, and seals remain unaffected, these are generally not considered product quality issues.
• Size, Color, and Fit: Differences in physique, shoe types, wearing methods, screen displays, and manual measurement may cause reasonable variations. Unless the product is clearly inconsistent with the selected specifications or description, issues regarding personal fit or minor color differences are not considered quality problems.
• Hygiene Products: Once intimate apparel, protective gear, insoles, supplements, and other personal hygiene items are unsealed, tried on, used, or their original seals are broken, they are generally non-returnable unless due to quality issues.
• Receiving Inspection: Please verify the item, quantity, style, appearance, and seals as soon as you receive the package. If there are incorrect items, shortages, significant damage, or quality issues, please contact us within 48 hours along with order details, complete packaging, and clear photos/videos for verification with the supplier or logistics provider.
• Usage and Precautions: Please follow the manufacturer's labels, sizing, usage, cleaning, and maintenance guidelines. Normal wear and tear, improper use, accidents, human-induced damage, or unauthorized modifications are not considered product quality defects.

Legal Rights: If an item is incorrectly shipped, clearly inconsistent with the description, possesses significant quality defects, or if shipping damage has impacted the product's function, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.