⚠️ Canada Direct Shipping & Proxy Shopping Terms (Please Read Before Purchase)

• Canada Direct Shipping & Estimated Timeframe: Items are arranged for direct international air freight from Canada to Hong Kong, generally expected to arrive within 10–14 working days after payment and order confirmation; actual arrival time is approximately two weeks. "Working days" exclude Saturdays, Sundays, and public holidays in Hong Kong or Canada.
• Timeframe is an Estimate: Arrival dates are not guaranteed; delays may be caused by supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In the event of significant delays or unavailability, we will contact you to follow up based on the actual situation.
• Proxy Shopping & Local Warranty: This product is purchased via proxy/direct shipping from Canada. Unless otherwise stated in writing on the product page, there is no Hong Kong local official or agent warranty. We do not provide separate commercial warranty services such as repairs, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, we generally do not accept cancellations, refunds, or exchanges due to change of mind, incorrect size/color/style selection, personal preference, or poor fit; please carefully verify all options and information before placing an order.
• Supply & Packaging Updates: Brands or suppliers may update packaging, labels, batches, colors, or details. Website images are for reference only; the actual current Canadian version received shall prevail. We will handle significant changes to core models, quantities, or major specifications on a case-by-case basis.
• Shipping Appearance: Long-distance shipping may cause slight indentations, creases, or scratches on the outer box; this is generally not considered a product quality issue if the product itself, its function, quality, and seal remain unaffected.
• Size, Color, and Fit: Differences in body shape, footwear, wearing style, screen display, and manual measurement may lead to reasonable variations. Unless the product significantly deviates from the selected specifications or description, personal fit or slight color differences are generally not considered quality issues.
• Hygiene Products: Once intimate apparel, protective gear, insoles, health supplements, and other personal hygiene products are opened, tried on, used, or their original seals are damaged, returns or exchanges for non-quality issues are generally not accepted.
• Inspection Upon Receipt: Please check the product, quantity, style, appearance, and seal as soon as possible after receipt. If there are incorrect items, shortages, significant damage, or quality issues, it is recommended to contact us within 48 hours with order information, complete packaging, and clear photos/videos for investigation with suppliers or logistics.
• Usage & Precautions: Please follow the manufacturer's labels, sizing, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, misuse, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly inconsistent with the description, has major quality issues, or if shipping damage has affected the product itself, its function, quality, or seal, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.