⚠️ Canada Direct and Proxy Purchase Terms (Please read before purchasing)

• Canada Direct Shipping and Estimated Time: Products are shipped directly from Canada via international air freight to Hong Kong, generally expected to arrive within 10–14 working days after payment and order confirmation; actual delivery time is approximately two weeks. "Working days" exclude Saturdays, Sundays, and public holidays in Hong Kong or Canada.
• Estimated Timeframe: Arrival dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight schedules, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond our reasonable control. We will contact and follow up in case of significant delays or unavailability.
• Proxy Purchasing and Local Warranty: This product is a proxy/direct purchase from Canada. Unless otherwise stated in writing on the product page, there is no local Hong Kong manufacturer or agent warranty. We do not provide commercial warranty services such as repairs, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, we generally do not accept cancellations, refunds, or exchanges due to change of mind, incorrect size/color/style selection, personal preference, or improper fit; please carefully check all options and information before placing an order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, colors, or details. Website images are for reference only; the actual version received from Canada shall prevail. In the event of significant changes to the core model, quantity, or major specifications, we will handle it on a case-by-case basis.
• Shipping Appearance: Long-distance shipping may cause minor dents, creases, or scratches on outer packaging; this is generally not considered a product quality issue if the product itself, its function, quality, and seals remain unaffected.
• Size, Color, and Fit: Variations in body type, shoe style, wearing method, screen display, and manual measurement may lead to reasonable differences. Unless the product significantly differs from the selected specifications or description, personal fit or minor color differences are generally not considered quality issues.
• Hygiene Products: Once opened, tried on, used, or if original seals are broken, returns for non-quality reasons are generally not accepted for intimate apparel, protective gear, insoles, supplements, and other personal hygiene products.
• Inspection Upon Receipt: Please check the product, quantity, style, appearance, and seals as soon as possible after receipt. If there are incorrect items, shortages, significant damage, or quality issues, please contact us within 48 hours with order details, complete packaging, and clear photos/videos for investigation with the supplier or logistics provider.
• Usage and Precautions: Please follow the original manufacturer's labels, size charts, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, misuse, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly different from the description, has major quality issues, or transit damage has affected the product itself, its function, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.