Tilley Canvas Hat | Senior Daily Living | Overseas Purchasing

⚠️ Canada Direct Shipping and Purchase Terms (Please read before purchasing)

• Canada Direct Shipping and Estimated Timeline: Items are shipped directly from Canada via international air freight to Hong Kong, generally expected to arrive within 10–14 working days after payment and order confirmation; actual receipt time is approximately two weeks. "Working days" exclude Saturdays, Sundays, and public holidays in Hong Kong or Canada.
• Estimated Timeline: Delivery dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond our reasonable control. In the event of significant delays or unavailability, we will contact you to follow up based on the situation.
• Purchasing and Local Warranty: This item is a Canadian purchase/direct shipment. Unless otherwise stated in writing on the product page, there is no local Hong Kong original factory or agency warranty, and we do not provide separate commercial warranty services such as repairs, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges due to change of mind, incorrect size/color/style selection, personal preference, or poor fit are generally not accepted; please double-check all options and information before placing your order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, color schemes, or details; website images are for reference only, and the actual version received from Canada prevails. If there are major changes to the core model, quantity, or key specifications, we will handle the situation accordingly.
• Shipping Appearance: Long-distance transport may cause slight dents, creases, or scratches on the outer packaging; if the product itself, its function, quality, and seals remain unaffected, this is generally not considered a quality issue.
• Size, Color, and Fit: Variations may occur due to differences in body shape, footwear, wearing style, screen display, and manual measurement. Unless the item is significantly inconsistent with the selected specifications or description, personal fit or minor color differences are generally not considered quality issues.
• Hygiene Items: Once intimate apparel, protective gear, insoles, health supplements, and other personal hygiene items are unsealed, tried on, used, or their original seals are damaged, they are generally not accepted for return or exchange unless there is a quality issue.
• Inspection Upon Receipt: Please check the items, quantity, style, appearance, and seals as soon as possible after receipt; if there are incorrect items, shortages, major damage, or quality issues, please contact us within 48 hours with order information, complete packaging, and clear photos/videos for investigation with the supplier or logistics provider.
• Usage and Precautions: Please follow the original factory labels, size, usage, cleaning, and maintenance guidelines. Issues caused by normal wear and tear, improper use, accidents, human-induced damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the goods are incorrect, significantly inconsistent with the description, have major quality issues, or transit damage has affected the product itself, its function, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.